Shipping policy

Last updated: 10 November 2026

Pre-order

FIL'R is on pre-order: all orders ship on 10 December 2026. You can cancel your pre-order at any time before it ships and get a full refund.

Countries and costs

• We ship to France and most countries in the world: the list is shown at checkout.
• Shipping: €4.90, and free from €60, in every country.
• Outside the European Union, the destination country may charge customs duties or import taxes on delivery. These are paid by the recipient.

Delivery time and tracking

After shipping, delivery time depends on the destination country. You receive an e-mail with the carrier and tracking number as soon as your parcel ships.

Damaged or incomplete parcel

Take a photo of the parcel and its contents, and write to us at contact@get-filr.com within a few days of delivery. We'll sort it out.