Help.
The player
Does it work with my wireless earbuds?
The player has a 3.5 mm headphone jack: it needs wired headphones or earphones. We offer matching headphones in all 9 colourways.
Which discs does it play?
CD, CD-R and CD-RW, as audio or with MP3 and WMA files.
Can I listen to MP3s without a CD?
Yes, from a microSD card slipped into the player (MP3 and WMA). The card isn't included.
How long does the battery last?
About 7 hours on CD and 11 hours on card, according to the manufacturer's figures. The battery is 1200 mAh.
How do I charge it?
With the included USB-C cable, on a USB charger. A full charge takes about 3 hours.
Can I listen to it in the car?
Yes, if your car has an AUX input. The AUX cable is in the box.
Does it have a speaker?
No. You listen with headphones, or plug it into a speaker or a car stereo through the jack.
What are P, M and REP for?
These buttons give you shuffle, repeat and programme (up to 99 tracks in the order you want). The sleep timer turns the player off after 5 to 120 minutes. Details are in the manual.
What's in the box?
The player, a USB-C cable, an AUX cable and the manual. No earphones: the headphones are sold separately.
The headphones
Do they work with my phone?
Yes, if your phone has a 3.5 mm headphone jack. Otherwise you need a jack adapter, not included.
Do they need charging?
No, they have no battery.
Can I pick headphones in a different colour from my player?
Yes, just pick the other colourway on the headphones page.
Colours and material
What is silk touch?
A matte, satin-smooth plastic finish, soft to the touch. Translucent: you can see the disc through it, blurred. All the see-through parts of FIL'R are silk touch.
Solid or two-tone, what's the difference?
On the solids (Vert, Rose, Violet, Noir fumé), the whole player is translucent silk touch. On the two-tones, the lid is translucent silk touch and the body is opaque and glossy, in a second colour.
Is the colour the same as on screen?
We get as close as we can, but a screen never shows a translucent material exactly. If you don't like the colour in real life, you have 14 days to change your mind.
Orders and shipping
How much are the player and the headphones?
The player is €79 and the headphones €29, in every colourway.
When will I get my order?
FIL'R is on pre-order: all orders ship on 10 December. Delivery time then depends on your country, and you get the tracking number by e-mail as soon as it ships.
How much is shipping?
€4.90, and free from €60, in every country. Details are on the Shipping and returns page.
Returns and warranty
Can I change my mind?
Yes: you have 14 days after delivery to send it back, no questions asked. Returns are free.
What if it breaks down?
You're covered by the legal guarantee of conformity for 2 years after delivery, and by the guarantee against hidden defects. Write to us, we'll sort it out.
Nothing found. Write to us, we'll answer.
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