Shipping and returns

Shipping

Pre-order: ships on 10 December. All orders ship on 10 December 2026. You can cancel your pre-order at any time before it ships and get a full refund.

• Countries: France and almost every country in the world (you choose yours at checkout).
• Shipping: €4.90, and free from €60, in every country.
• Delivery time after shipping: depends on the country.

You get an e-mail with the carrier and tracking number as soon as your parcel ships.

Outside the European Union, your country may charge customs duties or import taxes on delivery.

Changed your mind?

You have 14 days from delivery to send an item back, no questions asked. Write to us at contact@get-filr.com with your order number: we send you the return instructions. Returns are free.

We refund you within 14 days of your request, shipping included, using the same payment method.

Warranties

All our products are covered by the legal guarantee of conformity for 2 years after delivery, and by the guarantee against hidden defects. If something's wrong, write to us: we'll offer a repair, a replacement or a refund.

Damaged or incomplete parcel

Take a photo of the parcel and its contents, and write to us within a few days of delivery. We'll sort it out.

Full details are in our terms of sale and refund policy.