Refund policy

Last updated: 10 November 2026

Changed your mind? 14 days, free returns

You have 14 days from delivery to send an item back, without giving any reason. Write to us at contact@get-filr.com with your order number: we send you the return instructions. Return shipping is free.

Send the complete item back, in its packaging, no later than 14 days after telling us.

Refund

We refund all payments received, including the original shipping costs, no later than 14 days after your request, using the same payment method. We may wait until we receive the item, or proof that it was sent back.

Cancelling a pre-order

As long as your order hasn't shipped (shipping planned on 10 December 2026), you can cancel it at any time by e-mail: you are refunded in full within 14 days.

Defective or damaged product

If your product is defective, you are covered by the legal guarantees (2-year legal guarantee of conformity in France). If your parcel arrives damaged or incomplete, send us photos within a few days of delivery. In both cases, we offer a repair, a replacement or a refund.

Cyber Linx LLC (FIL'R), 1209 Mountain Road Pl NE #12657, Albuquerque, NM 87110, United States.